I’ve worked in the service sector for many years and have a passion for people!
I am enthusiastic about customer care and find it rewarding when I see that their needs are met!
I feel highly rewarded when I see my effort bears fruit and that I have brought joy and peace of mind to one person and that they are satisfied by the service I have delivered.
Now,I work in a sector of the service industry where people/clients can’t see what they have received(value for money).but they have to trust you,hence I must work hard to get the desired results and be rewarded with a satisfied client, therefore,building trust is one of the most important factors in retaining clients. This will ensure that they come back and forge lasting relationships!
I meet clients face-to-face,talk to them and get to know them and we sort of become friends but know we have have to keep a distance if you can put it like that.
Each individual is different and has to be treated with respect even when the client is unhappy.
This is a particular area I have personally experienced that when the client is unhappy, to remain calm and focus on what is making this client so unhappy!
It goes without saying that when the client is furious with whatever is upsetting them,it’s best that you don’t take it personally,but listen attentively,making eye contact and giving your full attention!
At this point you Need To Be Calm and let them vent their frustration and once they have vented,you assure them that whatever needs to be done to rectify the problem would be attended to immediately.Arrange for the client to be taken back to his/her work or if possible,make a courtesy car available and get the client mobile!
The saying : “Treat Others The Way You Would Want To Be Treated” has always been my guide and it works!
More to follow…